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At Uvolve, accessible from https://www.uvolve.com.au/, one of our main priorities is the privacy of our visitors, customers, and app users. This Privacy Policy contains types of information that are collected and recorded by Uvolve and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies to our online activities, our app, and any direct contact between you and Uvolve, including where you voluntarily provide us with information such as medical documentation. This policy is not applicable to any information collected via channels other than these.
By using our website or app, submitting our checkboxes, or otherwise voluntarily providing us with your personal information, you consent to us collecting, holding, using and disclosing that information in accordance with this Privacy Policy.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
We may collect:
i) Your name, date of birth, and contact details (email, phone, address)
ii) Payment details, processed and stored securely by our third party payment provider
iii) Information you provide through onboarding, health assessments, or pre screening questionnaires
iv) Body measurements, progress photos, and related health or fitness information you choose to share with us
v) Details of products and services you've used or enquired about, and our responses to you
vi) Order and purchase information, including billing and shipping address and order history, where you make a purchase through our online store
vii) Referral and loyalty program activity, where applicable
viii) Browsing and usage data collected through cookies and similar technologies
ix) Any other information you choose to provide to us directly
If you contact us directly, we may also receive additional information such as the contents of your message and any attachments you send us.
Some of the information you provide us may be classified as Sensitive Information under Australian privacy law, this includes health information, medical history, dietary requirements, and related details.
We will not collect Sensitive Information about you without your consent. Where you provide this information, for example through a health assessment or nutrition questionnaire, your consent will be taken as given for the purpose of providing you with our services.
Sensitive Information will only be used for the purpose it was collected for, unless you provide further consent or we are required or authorised by law to use or disclose it otherwise.
We use the information we collect in various ways, including to:
i) Provide, operate, and maintain our website and app
ii) Deliver our coaching, nutrition, ecommerce and related services
iii) Improve, personalise, and expand our offerings
iv) Understand and analyse how our services are used
v) Communicate with you, including for customer service, updates, and marketing purposes
vi) Send you emails, in accordance with Australian spam laws (see Direct Marketing and Email below)
vii) Find and prevent fraud
By using our services, you acknowledge that content you upload, such as photos or progress information, may be used by Uvolve for marketing purposes, in accordance with the licence terms set out in our Terms and Conditions.
If you would prefer your content not be used for this purpose, you can let us know at any time and we will action your request.
We may send you marketing communications, including by email and, in the future, SMS. All marketing communications comply with the Spam Act 2003 (Cth) and, where applicable, the Do Not Call Register Act 2006 (Cth), including providing a clear way to unsubscribe.
You can opt out of marketing communications at any time using the unsubscribe link or instructions provided, or by contacting us directly.
We may disclose your personal information to third parties who assist us in providing our services, including, without limitation:
i) Payment processing providers
ii) Email and marketing platforms
iii) App and coaching platform providers
iv) Ecommerce platform providers
v) Hosting, data storage, and analytics providers
vi) Advertising and retargeting partners
vii) Loyalty and referral program providers
We only disclose information for the purposes described in this policy, or as required or authorised by law.
Some of the third parties we work with may store or process your information overseas. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with Australian privacy law.
Uvolve follows a standard procedure of using log files. These files log visitors when they visit our website. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, and referring and exit pages. This information is not linked to anything personally identifiable and is used for analysing trends and administering the site.
We use cookies and similar technologies, including third party cookies from advertising and analytics partners, to operate and improve our website and to personalise the advertising you see.
You may choose to decline cookies through your browser settings; further information can be found on your browser's website.
Uvolve's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective privacy policies of any third parties you interact with via our site for more detailed information, including how to opt out of certain practices.
We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law.
Where you request deletion of your information, we will action this request unless we are required to retain it for legal reasons.
You have rights in relation to the personal information we hold about you in accordance with applicable privacy law. Further information on these rights can be found on the Office of the Australian Information Commissioner's website.
Uvolve complies with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). Where we become aware of a data breach likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Uvolve does not knowingly collect personal information from children. We encourage parents and guardians to observe, participate in, and monitor their children's online activity.
If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove it from our records.
If you have a complaint about how we've handled your personal information, please contact us at hello@uvolve.com.au. We will investigate and respond to your complaint within a reasonable timeframe.
If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately once posted on this page.
If you have any questions or suggestions about our Privacy Policy, please contact us at hello@uvolve.com.au.